At SmartDogTrading, we value your satisfaction and strive to ensure a hassle-free shopping experience for all our customers. If you are not completely satisfied with your purchase of pet or men and women items, please review our return and refund policy below:
Returns
Eligibility: We accept returns for items within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when received.
Return Process: To initiate a return, please contact our customer support team at customer.support@smartdogtrading.com with your order number and a detailed explanation of the reason for the return. Our team will provide you with further instructions.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
Refunds
Refund Processing: Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed within 5 business days and issued to the original method of payment.
Partial Refunds: In some cases, partial refunds may be granted for items that are not in their original condition, damaged, or missing parts. We will assess the situation on a case-by-case basis.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return as outlined above and place a new order for the item you desire.
Cancellations
If you need to cancel your order, please contact us as soon as possible. Orders that have already been shipped cannot be canceled.
Contact Us
If you have any questions or need further assistance regarding returns, refunds, or any other concerns, please don’t hesitate to contact our customer support team at customer.support@smartdogtrading.com.
SmartDogTrading reserves the right to update or modify this return and refund policy at any time. We recommend reviewing this policy periodically for any changes. Your continued use of our website and services constitutes acceptance of our policies and terms.
